Is this London City Centre hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the London City Centre hotel have a swimming pool?

Yes, this London City Centre hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in London City Centre hotel?

Best-rates for the London City Centre hotel starts from $1,140 per night with includes Bedding/Linens, Restaurant, Bar, Breakfast, Internet, Wheelchair Accessible, Business Services, Wellness Facilities, Toiletries, TV, Accessibility, Security/Safety, Child Friendly, Kitchen, Pool, Parking, Spa, Guest Services, Entertainment, Laundry, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is London City Centre hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the London City Centre hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the London City Centre hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the London City Centre hotel?

Based on the information reported by the owner or manager, the London City Centre hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for London City Centre hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Raffles London at The OWO | Hotel in London

| 10.0 (82 Reviews) | 1 Bathroom

London City Centre Hotel | Raffles London at The OWO

Hotel in London City Centre, London

Luxury hotel with 9 restaurants and a full-service spa
This smoke-free hotel features 9 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, 3 bars/lounges, a health club, and valet parking are onsite.
Housekeeping is available on request.
Raffles London at The OWO offers 120 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Hair dryer

Bathrobes

Toilet paper

Private bathroom

Bathtub or shower

Soap

Toothbrush and toothpaste (on request)

Towels

Shampoo

Designer toiletries

Children's robes

Bedroom

Bed sheets

Heating (climate-controlled)

Down comforter

Premium bedding

Hypo-allergenic bedding

Blackout drapes/curtains

Pillow menu

Air conditioning (climate-controlled)

Memory foam mattress

Guidebooks/recommendations

Safe

Bulk dispenser for toiletries

Soundproofing

Water-efficient showers only

Iron/ironing board (on request)

Slippers

Eco-friendly cleaning products provided

Connecting rooms available

Individually furnished

Laptop-friendly workspace

Recycling

Phone

Turndown service

Restaurant dining guide

Children's slippers

Individually decorated

LED light bulbs

Breakfast

9 restaurants

3 bars/lounges

Full breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 45 for adults and GBP 22.50 for children

Champagne service

Free tea bags/instant coffee

Minibar

Electric kettle

Parking

Valet parking on site (GBP 70 per night)

Electric car charging station on site

Wheelchair-accessible parking and van parking available

Accessibility

Tile flooring in room

Bathroom emergency pull cord

Cobblestone flooring in public areas

Wheelchair-accessible van parking

Wheelchair-accessible path of travel

Hand-held showerhead

Wheelchair-accessible public washroom

Wheelchair-accessible bathroom vanity

Handrails in stairways

Area rugs in room

Hardwood flooring in room

Wheelchair-accessible business center

Valet for wheelchair-equipped vehicle

High pile carpet in room

19 on-site accessible parking spaces

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Grab bar in shower

Area rugs in public areas

Elevator

Well-lit path to entrance

Roll-in shower

Wheelchair-accessible spa

Grab bar near toilet

Wheelchair-accessible registration desk

Vibrating pillow alarm

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchairs available on site

Wheelchair-accessible fitness center

Smooth flooring in public areas

Wheelchair-accessible path to elevator

Wheelchair-accessible parking

Height-adjustable showerhead

Activities

Health/beauty spa

Outlet shopping

Casino

Pilates classes

Indoor pool

Fitness classes

Full-service spa

Fitness center

Yoga classes

Bicycle rentals

Entertainment

55-inch Smart TV

Cable channels

Premium channels

iPad

General

Banquet hall

Ballroom

Elevator

Reception hall

Newspapers in lobby

Front-desk safe

German

Portuguese

Arabic

Danish

French

Greek

Russian

Italian

English

Irish

Serbian

Dutch

Chinese (Cantonese)

Spanish

Chinese (Mandarin)

Polish

Smoke-free property

Vegan dining options

Local artist showcase

Local culture & ecosystem education

No plastic drinking straws

No plastic water bottles

Romance packages available

Reusable tableware only

Reusable cups only

Biodegradable drinking straws

Comprehensive food waste policy

Biodegradable coffee stirrers

Locally-owned & organized tours & activities

At least 80% of food locally-sourced

No plastic coffee stirrers

Double-glazed windows

No plastic soda bottles

At least 80% organic food

Couples dining

Comprehensive recycling policy

Humane treatment of captive wild animals

Vegetarian dining options

At least 80% lighting from LEDs

Guest Services

Indoor pool

Soundproofed rooms

Highchair

Laundry facilities

Tour/ticket assistance

Laundry facilities

Change of bedsheets (on request)

Daily housekeeping

Multilingual staff

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Turndown service

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in some public areas: Free WiFi

Spa

Massage/treatment rooms

Couples treatment room(s)

Massages

7 treatment rooms

Sauna

Spa open daily

Steam room

Policies

Check-in

Check-in time starts at 3:00 pm minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for gbp 80.0 per night.

Payment Policy

Fee for full breakfast: approximately gbp 45 for adults and gbp 22.50 for children valet parking fee: gbp 70 per night rollaway bed fee: gbp 80.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets stay free service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: alipay, google pay, apple pay, amazon pay, gopay, paypal, twint, and wechat pay safety features at this property include window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Klaus

Nov 24, 2025 01:22:04 AM

Review Score: 8

Summary: Overall the room did not meet our expectations. The room lacked a wauw effect. The amenities (slippers, toothbrush, comb etc.) did not match the general standard nor the pricepoint of the room. The bathrobes seemed in bad condition and washed too hard. Upon checkout we were presented with a discretionary service charge (in other words a tip for the staff). We have never experienced this before and to be honest it puts the guest in an akward and uncomfortable position. The pool area was exceptional, however the staff forgot to bring our coffee order. Although we ordered two similar coffees, one coffee was cold and mild and the other hot and strong. The amount of coffee in the cups was also not the same. We had dinner in The Drawing room, which is beautiful and cosy. The live music gave the atmosphere a boost too. Although the staff were very nice and friendly the service seemed a bit unorganized. We had the prawn cocktails as starters. The prawns were too chewy and the dish needed more salad to balance out the amount of dressing and prawns. The ass.manager Matthew was indeed friendly and very serviceminded. The venison dish was great as were the sides. Overall the staff is veey good!

See All Reviews

Room Arrangement

Room Info	Facilities
Executive Twin Room Room Size: m² 2 Queen Beds	General Desk, Coffee/tea maker, Bed count minimum 2, Bed count maximum 2
Suite, Corner Room Size: 1033 square feet m² 1 King Bed	General In-room massage available, Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Number of bedrooms - 1, Coffee/tea maker, Extra bed count 1, Separate dining area, Free cribs/infant beds, Desk chair, Square meters - 96, Square feet - 1033, Toilet with electronic bidet, Desk, Ping - 29, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Superior Twin Room Room Size: m² 2 Queen Beds	General Coffee/tea maker, Bed count minimum 2, Bed count maximum 2
Classic Room Room Size: 334 square feet m² 1 King Bed	General Square meters - 31, Number of living rooms 0, Ping - 9, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Coffee/tea maker, Square feet - 334, Bed count minimum 1, Bed count maximum 1
Deluxe Twin Room Room Size: m² 2 Queen Beds	General Coffee/tea maker, Bed count minimum 2, Bed count maximum 2
Suite (Ministerial) Room Size: 893 square feet m² 1 King Bed	General In-room massage available, Number of living rooms 0, Rollaway/extra beds (surcharge), Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Coffee/tea maker, Ping - 25, Wheelchair accessible, Extra bed count 1, Square feet - 893, Separate dining area, Free cribs/infant beds, Desk chair, Square meters - 83, Desk, Low-height bed, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Furnished balcony
Junior Suite Twin Room Size: m² 1 Double Bed	General Coffee/tea maker, Bed count minimum 1, Bed count maximum 1
Suite (Westminister) Room Size: 689 square feet m² 1 King Bed	General Square feet - 689, In-room massage available, Number of living rooms 0, Rollaway/extra beds (surcharge), Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Coffee/tea maker, Wheelchair accessible, Extra bed count 1, Separate dining area, Free cribs/infant beds, Desk chair, Ping - 19, Square meters - 64, Desk, Low-height bed, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Furnished balcony
Superior Room Room Size: 366 square feet m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Coffee/tea maker, Square feet - 366, Bed count minimum 1, Square meters - 34, Bed count maximum 1, Ping - 10
Deluxe Room Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Coffee/tea maker, Ping - 11, Square meters - 36, Square feet - 388, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Low-height bed, Bed count minimum 1, Bed count maximum 1
Suite, 1 Double Bed Room Size: m² 1 Double Bed	General Desk, Coffee/tea maker, Bed count minimum 1, Bed count maximum 1
Junior Suite Room Size: 646 square feet m² 2 Double Bed and Double Sofa Bed	General In-room massage available, Square feet - 646, Number of living rooms 0, Rollaway/extra beds (surcharge), Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Coffee/tea maker, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Desk chair, Square meters - 60, Desk, Ping - 18, Low-height bed, Bed count minimum 2, Bed count maximum 2
Executive Room Room Size: 441 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Coffee/tea maker, Ping - 12, Wheelchair accessible, Extra bed count 1, Square feet - 441, Free cribs/infant beds, Square meters - 41, Low-height bed, Bed count minimum 1, Bed count maximum 1, Furnished balcony