Is this Surrey Docks hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Surrey Docks hotel?

Check-in time for Surrey Docks hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Surrey Docks hotel have a swimming pool?

No, this Surrey Docks hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surrey Docks hotel?

Best-rates for the Surrey Docks hotel starts from $149 per night with includes Laundry, Air Conditioner, Business Services, Bedding/Linens, Entertainment, Child Friendly, Kitchen, Parking, TV, Bar, Breakfast, Transportation/Shuttle, Wellness Facilities, Restaurant, Guest Services, Internet, Balcony/Terrace, Security/Safety, Toiletries, Barbecue/Outdoor Cooking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surrey Docks hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surrey Docks hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surrey Docks hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surrey Docks hotel?

Based on the information reported by the owner or manager, the Surrey Docks hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surrey Docks hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

DoubleTree by Hilton London - Docklands Riverside | Hotel in London

| 8.4 (1006 Reviews) | 1 Bathroom

Surrey Docks Hotel | DoubleTree by Hilton London - Docklands Riverside

Hotel in Surrey Docks, London

Riverfront hotel with bars and a fitness center
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Housekeeping is available on request.
DoubleTree by Hilton London - Docklands Riverside offers 378 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Smart televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Shower/tub combination

Private bathroom

Towels

Free toiletries

Bedroom

Free cribs/infant beds

Free rollaway beds

Bed sheets

Air conditioning (climate-controlled)

Phone

Water-efficient showers only

Laptop-compatible safe

Desk

Laptop-friendly workspace

Iron/ironing board

Energy-saving switches

Recycling

Breakfast

Coffee/tea in common area(s)

2 bars/lounges

1 restaurant and 1 coffee shop/cafe

24-hour room service

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 21.95 per person

Refrigerator

Coffee/tea maker

Parking

Self parking on site (GBP 20 per night)

Wheelchair-accessible parking available

Free ferry terminal shuttle

Accessibility

Wheelchair-accessible restaurant

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Assistive listening devices available

This property does not have elevators

Wheelchair-accessible fitness center

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible parking

Wheelchair accessible (may have limitations)

Activities

Boat tours

Bicycle rentals

Fitness center

Entertainment

47-inch Smart TV

Premium channels

General

Computer station

Meeting rooms - 14

Conference space (9322 square feet)

Front-desk safe

ATM/banking services

Library

Vending machine

Banquet hall

Ballroom

Grocery/convenience store

Water dispenser

Reception hall

Spanish

English

Arabic

Portuguese

Turkish

French

Lithuanian

Comprehensive food waste policy

Biodegradable coffee stirrers

TV in lobby

At least 80% lighting from LEDs

Double-glazed windows

Vegetarian dining options

Comprehensive recycling policy

Smoke-free property

Vegan dining options

No plastic coffee stirrers

Guest Services

Grocery/convenience store

Refrigerator

Laundry facilities

Snack bar/deli

Free cribs/infant beds

Free rollaway/extra beds

Daily housekeeping

Porter/bellhop

Tour/ticket assistance

24-hour front desk

Dry cleaning service

Concierge services

Laundry facilities

Multilingual staff

Luggage storage

Wedding services

Change of bedsheets (on request)

Internet

Available in some public areas: Free WiFi

Outdoors

Garden

BBQ grill(s)

Vegetable garden

Terrace

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight express check-in available

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 17 years old and younger stay free when using existing bedding. free rollaway/extra beds! free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately gbp 21.95 per person self parking fee: gbp 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sarah

Sep 15, 2025 03:22:22 AM

Review Score: 10

Summary: The hotel was clean and tidy. We have stayed here for our last four trips to London Always welcoming and friendly staff. Lovely hotel. Added bonus of the boat to Canary Wharf for guests

See All Reviews

Room Arrangement

Room Info	Facilities
Family Room Room Size: 390 square feet m² 3 Queen Bed and Twin Beds	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 390, Ping - 11, Square meters - 36, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Junior Suite, 1 King Bed, Balcony, River View Room Size: 355 square feet m² 1 King Bed	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, River view, Square feet - 355, Extra bed count 1, Square meters - 33, Ping - 10, Bathrobes, Slippers, Balcony, Bed count minimum 1, Bed count maximum 1
Room, 1 Double Bed Room Size: 280 square feet m² 1 Double Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 280, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 7.87
Deluxe Room, 1 Queen Bed Room Size: 280 square feet m² 1 Queen Bed	General Ping - 8, Bathrobes, Square feet - 280, Balcony, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Twin Hilton Guest Room Room Size: 280 square feet m² 2 Twin Beds	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 280, Square meters - 26, Extra bed count 1, Bed count minimum 2, Ping - 7.87, Bed count maximum 2
Deluxe Room, 1 King Bed Room Size: 289 square feet m² 1 King Bed	General Ping - 8, Bathrobes, Square meters - 27, Balcony, Square feet - 289, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bedrooms Room Size: 280 square feet m² 2 King Beds	General Number of living rooms 0, Bathrobes, Slippers, Number of bedrooms - 2, Square feet - 280, Square meters - 26, Extra bed count 1, Bed count minimum 2, Ping - 7.87, Bed count maximum 2
Family Room, 2 Double Beds (Deluxe) Room Size: 355 square feet m² 2 Double Beds	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Sofa bed, In-room climate control (air conditioning), Square feet - 355, Bed count minimum 2, Extra bed count 2, Square meters - 33, Ping - 10, Bed count maximum 2
Room, 1 King Bed Room Size: 280 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 280, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 Queen Bed Room Size: 280 square feet m² 1 Queen Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 280, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 7.87
Suite Room Size: 280 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 280, Separate sitting area, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 7.87