Is this The Coal Exchange Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Coal Exchange Hotel?

Check-in time for The Coal Exchange Hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Coal Exchange Hotel have a swimming pool?

No, this The Coal Exchange Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is The Coal Exchange Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Coal Exchange Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Coal Exchange Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Coal Exchange Hotel?

Based on the information reported by the owner or manager, the The Coal Exchange Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Coal Exchange Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Coal Exchange Hotel | Hotel in Cardiff

| 7.8 (5037 Reviews) | 8 Bathrooms 24 Guests

Butetown Hotel | The Coal Exchange Hotel

Hotel in Butetown, Cardiff

Located in Cardiff and within 1.2 miles of Motorpoint Arena Cardiff, The Coal Exchange Hotel has a bar, non-smoking rooms, and free WiFi throughout the property. This 3-star hotel offers luggage storage space. The hotel features family rooms. All rooms at the hotel come with a flat-screen TV with satellite channels and a safety deposit box. The rooms have a private bathroom with a shower, free toiletries and a hairdryer. The rooms will provide guests with a desk and an electric tea pot. A buffet, continental or Full English/Irish breakfast is available at the property. Speaking Arabic, English, Spanish and Punjabi at the 24-hour front desk, staff are always at hand to help. University of South Wales – Cardiff Campus is 1.7 miles from The Coal Exchange Hotel, while Cardiff University is 2.5 miles from the property. Cardiff Airport is 14 miles away.

The Coal Exchange Hotel is located in Cardiff.

This 88 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Guest Services, Entertainment, and several others. This is a 3 star rated property and has over 5037 reviews with the average score of 7.8 . Coming to Cardiff and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 88 Bedrooms Hotel if you want to learn more about this place in Cardiff. These details are authentic, as they are provided by our partner, booking.com.

This The Coal Exchange Hotel in Cardiff is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Coal Exchange Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Designated Smoking Area

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Sports/Activities

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Internet

Kitchen

Facility Overview

Breakfast

Wine/Champagne

Accessibility

Lowered sink

Toilet with grab rails

Wheelchair accessible

Raised toilet

Activities

Themed dinners

Stand-up comedy

Entertainment

Board games/Puzzles

General

Non-smoking rooms

Safe

Elevator

Heating

Wifi in all areas

Family rooms

Facilities for disabled guests

Designated smoking area

Smoke-free property

Guest Services

Meeting/Banquet facilities

Baggage storage

Fax/Photocopying

Daily housekeeping

24-hour front desk

Express check-in/out

Invoice provided

Internet

Free Wifi

Internet

Wifi

Security/Safety

Fire extinguishers

CCTV outside property

24-hour security

Key card access

Smoke alarms

CCTV in common areas

Security alarm

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Guest accommodation sealed after cleaning

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

First aid kits available

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Process in place to check health of guests

Cashless payment available

Mobile app for room service

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.34

Location:

8.76

Staff:

9.22

Facilities:

8.34

Comfort:

8.49

Cleanliness:

8.44

Jack

Jan 15, 2026 08:00:00 AM

Review Score: 7

United Kingdom

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: Great deal for some Christmas shopping

Negative: Hot water was almost none existent. Was looking forward to the whirlpool bath but couldn’t fill the bath with even warm water. 2 min showers.

Summary: Great hotel. Shame about the facilities

See All Reviews

Room Arrangement

Room Info	Facilities
Double Room Room Type: Double Room Size: 27 m² 1 Full bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Spa tub, Private bathroom, Body soap, Shower, Toilet paper, Bathtub or shower, Shampoo, Hairdryer, Free toiletries, Toilet, Conditioner, Bathtub, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Activities Hot tub Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
Triple Room - Disability Access Room Type: Triple Room Size: 39 m² 1 Twin bed(s) Bed 1 Full bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Toilet paper, Shampoo, Hairdryer, Walk-in shower, Free toiletries, Private bathroom, Conditioner, Toilet, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Entire unit wheelchair accessible, Shower chair, Lower sink, Roll-in shower, Toilet with grab rails, Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
Quadruple Room Room Type: Quad Room Size: 39 m² 2 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Spa tub, Private bathroom, Body soap, Shower, Toilet paper, Bathtub or shower, Shampoo, Hairdryer, Free toiletries, Toilet, Conditioner, Bathtub, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Activities Hot tub Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
Presidential Suite Room Type: Suite Room Size: 75 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Spa tub, Private bathroom, Body soap, Shower, Toilet paper, Bathtub or shower, Shampoo, Hairdryer, Free toiletries, Toilet, Conditioner, Bathtub, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Activities Hot tub Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
Family Room Room Type: Family Room Size: 60 m² 3 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Spa tub, Private bathroom, Body soap, Shower, Toilet paper, Bathtub or shower, Shampoo, Hairdryer, Free toiletries, Toilet, Conditioner, Bathtub, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Activities Hot tub Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
Triple Room Room Type: Triple Room Size: 27 m² 1 Twin bed(s) Bed 1 Full bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Spa tub, Private bathroom, Body soap, Shower, Toilet paper, Bathtub or shower, Shampoo, Hairdryer, Free toiletries, Toilet, Conditioner, Bathtub, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Activities Hot tub Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
Standard King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Body soap, Shower, Toilet paper, Shampoo, Hairdryer, Free toiletries, Private bathroom, Conditioner, Toilet, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed
King Room Room Type: Double Room Size: 32 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Spa tub, Private bathroom, Body soap, Shower, Toilet paper, Bathtub or shower, Shampoo, Hairdryer, Free toiletries, Toilet, Conditioner, Bathtub, Towels General Iron, Safe, Trash cans, Heating, Carpeted, Key card access, Smoke Alarm Media & Technology Satellite channels, Flat-screen TV, TV Activities Hot tub Living Area Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Wardrobe or closet Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed