Crowne Plaza London - Kingston by IHG | Hotel in Surbiton

| 8.4 (606 Reviews) |  1 Bathroom
Surbiton Hotel | Crowne Plaza London - Kingston by IHG

Hotel in Surbiton

Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking.
Change of towels is available on request.
Crowne Plaza London - Kingston by IHG offers 121 accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2025.


Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Heating
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Free toiletries
  • Towels
  • Shampoo
  • Toilet paper
  • Hair dryer
  • Private bathroom
Bedroom
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)
  • Heating
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Pillow menu
  • Free cribs/infant beds
  • Safe
  • Desk
  • LED light bulbs
  • Soundproofing
  • Iron/ironing board (on request)
  • Phone
  • Connecting rooms available
Breakfast
  • Full breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 18 per person
  • 1 bar
  • 1 restaurant
  • 24-hour room service
  • Coffee/tea in common area(s)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
Parking
  • Height restrictions apply for onsite parking
  • Wheelchair-accessible parking available
  • Electric car charging station on site
  • Limited onsite parking
  • Secured covered self parking on site (GBP 10 per day)
Accessibility
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible business center
  • Wheelchair accessible (may have limitations)
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Assistive listening devices available
  • Elevator
  • Front entrance ramp
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance
Activities
  • Sailing
  • Fitness center access
  • Golfing
  • Boat tours
  • Outlet shopping
  • Theme parks
  • Bike parking
  • 24-hour fitness center
Entertainment
  • Satellite channels
  • Flat-screen TV
General
  • Computer station
  • Meeting rooms - 4
  • 24-hour business center
  • Ballroom
  • Banquet hall
  • Vending machine
  • Elevator
  • Front-desk safe
  • ATM/banking services
  • English
  • Hindi
  • Polish
  • Indonesian
  • Latvian
  • Romanian
  • German
  • Italian
  • Russian
  • Arabic
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • TV in lobby
  • Renovated guestrooms - January 2025
  • Vegan dining options
  • Vegetarian dining options
Guest Services
  • Laundry facilities
  • Snack bar/deli
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Free cribs/infant beds
  • Daily housekeeping
  • Multilingual staff
  • Wedding services
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Change of bedsheets (on request)
  • Luggage storage
  • 24-hour front desk
  • Change of towels (on request)
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before 11 am contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for gbp 25.0 per night. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately gbp 18 per person covered self parking fee: gbp 10 per day pet fee: gbp 30 per pet, per day service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: gbp 25.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of gbp 30 per pet, per day service animals are welcome, and are exempt from fees

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Brendan
Jul 25, 2026 12:48:51 AM
Review Score:   6
Summary: Be aware of early check in charges. We arrived early and one of three rooms we booked was available but at a cost of £10 per hour (£50), we declined!! Most of the hot breafast items weren’t edible and when an almost full plate was collected our comment that it wasn’t good was ignored!!
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Room Arrangement

Room Info Facilities
Premium Room, 1 King Bed, River View
Room Size: 144 square feet m2
1 King Bed
Premium Room, 1 King Bed, River View

General

Number of bedrooms - 1, River view, Sofa bed, Square meters - 13, Square feet - 144, Extra bed count 2, Bathrobes, Slippers, Free bottled water, Ping - 4.05, Wardrobe or closet, Balcony, Bed count minimum 1, Bed count maximum 1
Premium Room, 2 Twin Beds, River View
Room Size: m2
2 Twin Beds
Premium Room, 2 Twin Beds, River View

General

Slippers, Free bottled water, Number of bedrooms - 1, River view, Wardrobe or closet, Room and bed type depend on availability check-in, Sofa bed, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard Room, 2 Twin Beds
Room Size: 107 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds

General

Square meters - 10, Square feet - 107, Number of bedrooms - 1, Ping - 3.2, Wardrobe or closet, Room and bed type depend on availability check-in, Sofa bed, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard Room, 1 Double Bed, Accessible
Room Size: m2
1 Double Bed
Standard Room, 1 Double Bed, Accessible

General

Grab bar - in shower, Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Wheelchair accessible, Lowered locks/deadbolt, Extra bed count 2, Lowered peephole/view port in door, Bathroom emergency pull cord, Wardrobe or closet, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Standard Room, 1 Double Bed
Room Size: 107 square feet m2
1 Double Bed
Standard Room, 1 Double Bed

General

Square meters - 10, Square feet - 107, Number of bedrooms - 1, Ping - 3.2, Wardrobe or closet, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Premium Room, 1 Double Bed, River View
Room Size: 144 square feet m2
1 Double Bed
Premium Room, 1 Double Bed, River View

General

Number of bedrooms - 1, River view, Sofa bed, Square meters - 13, Square feet - 144, Extra bed count 2, Bathrobes, Slippers, Free bottled water, Ping - 4.05, Wardrobe or closet, Balcony, Bed count minimum 1, Bed count maximum 1
Suite, 2 Bedrooms
Room Size: 409 square feet m2
2 Double Beds
Suite, 2 Bedrooms

General

Bathrobes, Ping - 11.49, Slippers, Free bottled water, Number of bedrooms - 1, Wardrobe or closet, Square meters - 38, Square feet - 409, Sofa bed, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Suite, 1 King Bed, Balcony
Room Size: 172 square feet m2
1 King Bed
Suite, 1 King Bed, Balcony

General

Number of bedrooms - 1, River view, Square meters - 16, Sofa bed, Extra bed count 2, Bathrobes, Square feet - 172, Slippers, Free bottled water, Wardrobe or closet, Balcony, Ping - 4.83, Bed count minimum 1, Bed count maximum 1
Premium Room
Room Size: m2
1 Twin Bed
Premium Room

General

Bathrobes, Free bottled water, Number of bedrooms - 1, River view, Wardrobe or closet, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room
Room Size: m2
1 Twin Bed
Standard Room

General

Number of bedrooms - 1, Wardrobe or closet, Room and bed type depend on availability check-in, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Surbiton hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Surbiton hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Surbiton hotel starts from $175 per night with includes Laundry, Bedding/Linens, Bar, Kitchen, Breakfast, TV, Business Services, Restaurant, Toiletries, Internet, Air Conditioner, Parking, Wellness Facilities, Heating, Designated Smoking Area, Wheelchair Accessible, Accessibility, Guest Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surbiton hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Surbiton hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.