Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

DoubleTree by Hilton Hotel London ExCel | Hotel in London

| 8.4 (1004 Reviews) | 1 Bathroom

Custom House Hotel | DoubleTree by Hilton Hotel London ExCel

Hotel in Custom House, London

Waterfront hotel with a restaurant, 7-minute walk to ExCeL Exhibition Centre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business center, and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Amenities

Air Conditioner

Parking

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Towels

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Bed sheets

Free cribs/infant beds

Free newspapers

Iron/ironing board

Laptop-friendly workspace

Laptop-compatible safe

Desk

Soundproofing

Connecting rooms available

Phone

Breakfast

1 bar

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends: GBP 19.5 per person

Room service available

1 restaurant

Parking

Wheelchair-accessible parking available

Electric car charging station on site

Self parking on site (GBP 15 per night)

Limited onsite parking

Accessibility

Visual alarms in hallways

Assistive listening devices available

Elevator

Wheelchair-accessible business center

Wheelchair-accessible parking

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path to elevator

Wheelchairs available on site

Handrails in stairways

Wheelchair-accessible concierge desk

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Well-lit path to entrance

Wheelchair-accessible fitness center

Activities

24-hour fitness center

Entertainment

Pay movies

General

Computer station

Conference space (882 square feet)

Meeting rooms - 2

Business center

Elevator

Banquet hall

Front-desk safe

Free newspapers in lobby

ATM/banking services

Slovenian

Romanian

French

English

Filipino

Portuguese

German

Polish

Spanish

Italian

Russian

Lithuanian

Designated smoking areas

Guest Services

Snack bar/deli

Soundproofed rooms

Laundry facilities

Free cribs/infant beds

Dry cleaning service

Tour/ticket assistance

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Concierge services

Multilingual staff

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available late check-out fee: gbp 10 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately gbp 19.5 per person self parking fee: gbp 15 per night pet fee: gbp 35 per accommodation, per stay service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out fee: gbp 10 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 77 lbs per pet) food and water bowls are available pets allowed for an extra charge of gbp 35 per accommodation, per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Jan 28, 2026 02:29:55 AM

Review Score: 10

Summary: The staff are extremely friendly & helpful for your entire stay. The hotel & room was very clean. Food and drinks are excellent & great value. Location is perfect with DLR & Elizabeth Line local. Excel and city airport next door on either side, however you would know as soundproofing is superb

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room, 1 Queen Bed (Water View) Room Size: 258 square feet m² 1 Queen Bed	General Number of living rooms 0, Square feet - 258, Private bathroom, Number of bedrooms - 0, Shower only, Pets not allowed, Ping - 7.25, Square meters - 24, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 Queen Bed Room Size: 226 square feet m² 1 Queen Bed	General Square meters - 21, Pet-friendly room, Square feet - 226, Private bathroom, Shower only, Ping - 6.35, Extra bed count 0, Bed count minimum 1, Bed count maximum 1
Deluxe Suite, 1 King Bed (Water View) Room Size: 581 square feet m² 1 King Bed	General Number of bedrooms - 1, Shower only, Pets not allowed, Square feet - 581, Separate bedroom, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Square meters - 54, Bathrobes, Private bathroom, Ping - 16.33, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 1 King Bed (Water View) Room Size: 258 square feet m² 1 King Bed	General Bathrobes, Square feet - 258, Private bathroom, Shower only, Pets not allowed, Ping - 7.25, Extra bed count 0, Square meters - 24, Bed count minimum 1, Bed count maximum 1
Suite, 1 Queen Bed, City View Room Size: 334 square feet m² 1 Queen Bed	General Number of living rooms 0, Number of bedrooms - 1, Shower only, Pets not allowed, Separate bedroom, Square feet - 334, Separate dining area, Square meters - 31, Slippers, Ping - 9.39, Refrigerator, Bed count minimum 1, Bed count maximum 1, City view
Suite, 1 Queen Bed, Balcony Room Size: 334 square feet m² 1 Queen Bed	General Number of living rooms 0, Number of bedrooms - 1, Shower only, Pets not allowed, Separate bedroom, Square feet - 334, Separate dining area, Square meters - 31, Slippers, Ping - 9.39, Balcony, Refrigerator, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 Queen Bed with Sofa bed Room Size: 226 square feet m² 2 Queen Bed and Double Sofa Bed	General Square meters - 21, Square feet - 226, Private bathroom, Shower only, Sofa bed, Pets not allowed, Ping - 6.35, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 1 Queen Bed, Accessible Room Size: 226 square feet m² 1 Queen Bed	General Square feet - 226, Grab bar - in shower, Visual fire alarm, Ping - 6, Shower only, Vibrating pillow alarm, Pets not allowed, Hand-held showerhead, Grab bar - near toilet, Square meters - 21, Private bathroom, Height-adjustable showerhead, Bathroom emergency pull cord, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Twin Room (Guest) Room Size: 226 square feet m² 2 Twin Beds	General Square meters - 21, Square feet - 226, Private bathroom, Shower only, Pets not allowed, Ping - 6.35, Bed count minimum 2, Bed count maximum 2
Deluxe Twin Room, Accessible Room Size: 258 square feet m² 2 Twin Beds	General Number of living rooms 0, Square feet - 258, Water view, Grab bar - in shower, Number of bedrooms - 0, Visual fire alarm, Wheelchair-width doorways, Ping - 7, Shower only, Vibrating pillow alarm, Pets not allowed, Hand-held showerhead, Grab bar - near toilet, Square meters - 24, Wheelchair accessible, Number of bathrooms - 1, Bathrobes, Private bathroom, Height-adjustable showerhead, Bathroom emergency pull cord, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 1 Queen Bed, Balcony Room Size: 258 square feet m² 1 Queen Bed	General Number of living rooms 0, Bathrobes, Square feet - 258, Number of bedrooms - 0, Shower only, Pets not allowed, Balcony, Ping - 7.25, Extra bed count 0, Square meters - 24, Bed count minimum 1, Bed count maximum 1
Deluxe Twin Room Room Size: 258 square feet m² 2 Twin Beds	General Number of living rooms 0, Square feet - 258, Private bathroom, Number of bedrooms - 0, Shower only, Pets not allowed, Ping - 7.25, Extra bed count 0, Square meters - 24, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Twin Room, Accessible Room Size: 226 square feet m² 2 Twin Beds	General Square meters - 21, Square feet - 226, Private bathroom, Wheelchair-width doorways, Shower only, Pets not allowed, Ping - 6.35, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed, City View Room Size: 334 square feet m² 1 King Bed	General Shower only, Pets not allowed, Separate bedroom, Square feet - 334, Separate dining area, Square meters - 31, Bathrobes, Private bathroom, Slippers, Ping - 9.39, Refrigerator, Bed count minimum 1, Bed count maximum 1, City view