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Hampton by Hilton London Excel | Hotel in London

| 8.6 (1003 Reviews) |   Pet Friendly  1 Bathroom
Custom House Hotel | Hampton by Hilton London Excel

Hotel in Custom House, London

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, self parking, and a business center are onsite.
Housekeeping is available on request.
Hampton by Hilton London Excel offers 209 accommodations with laptop-compatible safes and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center.

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Amenities

Air Conditioner
Parking
Pet Friendly
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Shower
  • Private bathroom
  • Towels
Bedroom
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Iron/ironing board
  • Phone
  • Laptop-friendly workspace
  • Soundproofing
  • Laptop-compatible safe
Breakfast
  • 1 restaurant
  • 1 bar
  • Free on-the-go breakfast available daily 6 AM–10 AM
Parking
  • Self parking on site (GBP 15.00 per day)
  • Wheelchair-accessible parking available
Accessibility
  • Wheelchair-accessible lounge
  • Stair-free path to entrance
  • Well-lit path to entrance
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar in shower
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible bathroom vanity
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Elevator
  • Wheelchair-accessible registration desk
  • Hand-held showerhead
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Toilet grab bar height (inches): 28
  • Roll-in shower
  • Braille signage
  • Wheelchair-accessible vanity height (inches): 29
  • Wheelchair-accessible path to elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible business center
Activities
  • Fitness center
Entertainment
  • Flat-screen TV
General
  • Computer station
  • Business center
  • Meeting rooms
Guest Services
  • Luggage storage
  • Multilingual staff
  • Laundry facilities
  • Daily housekeeping
  • 24-hour front desk
  • Dry cleaning service
  • Snack bar/deli
  • Soundproofed rooms
  • Laundry facilities
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available late check-out subject to availability late check-out fee: gbp 20
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Self parking fee: gbp 15.00 per day pet fee: gbp 30 per accommodation (varies based on length of stay) service animals are exempt from fees late check-out fee: gbp 20 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of gbp 30 per accommodation (varies based on length of stay) service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Reviews

Nicola
Oct 16, 2026 10:13:01 PM
Review Score:   8
Summary: Just one tea bag in a room for three people. Tv only could connect to the basic three channels. Bathroom wasn’t super clean. Breakfast good but v busy. Good location and what we needed.
See All Reviews

Room Arrangement

Room Info Facilities
Room, 2 Twin Beds, Accessible
Room Size: 278 square feet m2
2 Twin Beds
Room, 2 Twin Beds, Accessible

General

Square meters - 26, Square feet - 278, Air conditioning, Bidet, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, Wheelchair accessible, Free cribs/infant beds, In-room climate control (heating), Roll-in shower, Bathroom grab bars, Visual fire alarm, Vibrating pillow alarm, Lever door handles, Wheelchair-width doorways, Height-adjusted amenities, Shampoo, Ping - 7.81, Lowered peephole/view port in door, Lowered locks/deadbolt, Low-height counters/sink, Desk chair, Low counters/sink height (inches) - 29, Low counters/sink height (centimeters) - 74, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Roll-in shower width (inches) - 47, Roll-in shower width (centimeters) - 119, Bed count minimum 2, Bed count maximum 2
Room, 1 Queen Bed, Corner
Room Size: m2
1 Queen Bed
Room, 1 Queen Bed, Corner

General

Air conditioning, Bidet, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, No rollaway/extra beds, Free cribs/infant beds, In-room climate control (heating), Shampoo, Desk chair, Bed count minimum 1, Bed count maximum 1
Room, 1 Queen Bed
Room Size: 218 square feet m2
1 Queen Bed
Room, 1 Queen Bed

General

Square meters - 20, Square feet - 218, Air conditioning, Bidet, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, Free cribs/infant beds, In-room climate control (heating), Shampoo, Ping - 6.13, Desk chair, Bed count minimum 1, Bed count maximum 1, Extra bed count 0
Family Room, Multiple Beds, Accessible
Room Size: m2
4 Queen Bed, Twin Beds and Double Sofa Bed

General

Air conditioning, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, No rollaway/extra beds, No cribs (infant beds), Connecting rooms available, In-room climate control (heating), Shampoo, Desk chair, Bed count minimum 4, Bed count maximum 4
Family Room, 1 Queen Bed with Sofa bed
Room Size: 257 square feet m2
2 Queen Bed and Double Sofa Bed
Family Room, 1 Queen Bed with Sofa bed

General

Square meters - 24, Square feet - 257, Air conditioning, Bathrobes, Bidet, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Sofa bed, Television, No rollaway/extra beds, Free cribs/infant beds, In-room climate control (heating), Shampoo, Ping - 7, Desk chair, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Room, 2 Twin Beds
Room Size: 218 square feet m2
2 Twin Beds
Room, 2 Twin Beds

General

Square meters - 20, Square feet - 218, Air conditioning, Bidet, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, Free cribs/infant beds, In-room climate control (heating), Shampoo, Ping - 6.13, Desk chair, Bed count minimum 2, Bed count maximum 2
Room, 1 Queen Bed, Accessible
Room Size: 233 square feet m2
1 Queen Bed
Room, 1 Queen Bed, Accessible

General

Square meters - 22, Square feet - 233, Air conditioning, Bidet, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, Wheelchair accessible, Free cribs/infant beds, In-room climate control (heating), Roll-in shower, Bathroom grab bars, Visual fire alarm, Vibrating pillow alarm, Lever door handles, Wheelchair-width doorways, Height-adjusted amenities, Shampoo, Ping - 6.55, Lowered peephole/view port in door, Lowered locks/deadbolt, Low-height counters/sink, Desk chair, Low counters/sink height (inches) - 29, Low counters/sink height (centimeters) - 74, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Roll-in shower width (inches) - 33, Roll-in shower width (centimeters) - 85, Bed count minimum 1, Bed count maximum 1
Family Room, Multiple Beds
Room Size: m2
4 Queen Bed, Twin Beds and Double Sofa Bed

General

Air conditioning, In-room climate control (air conditioning), Coffee/tea maker, Desk, Hair dryer, Phone, Television, No rollaway/extra beds, No cribs (infant beds), Connecting rooms available, In-room climate control (heating), Shampoo, Desk chair, Bed count minimum 4, Bed count maximum 4

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Custom House hotel starts from $101 per night with includes Breakfast, Pet Friendly, Bar, Toiletries, Guest Services, Child Friendly, Internet, Laundry, Wellness Facilities, Restaurant, Parking, TV, Accessibility, Bedding/Linens, Air Conditioner, Wheelchair Accessible, Security/Safety, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.