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Hampton By Hilton London Excel | Hotel in London

| 8.3 (4495 Reviews) |   Pet Friendly  1 Bathroom  13 Guests
Custom House Hotel | Hampton By Hilton London Excel

Hotel in Custom House, London

Located in London, 9-minutes' walk from the ExCel London exhibition center and 3.3 mi from O2 Arena, Hampton By Hilton London Excel features air-conditioned rooms with free WiFi. All rooms are equipped with a flat-screen TV and tea/coffee making facilities. Every room has a private bathroom fitted with a walk-in shower. The property offers a 24-hour reception and an on-site bar. Breakfast is included. Greenwich is 2.7 mi from Hampton By Hilton London Excel. The nearest airport is London City Airport, 0.6 mi from Hampton By Hilton London Excel.

Hampton By Hilton London Excel is located in London.

This 6 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Business Services, Restaurant, and several others. This is a 3 star rated property and has over 4495 reviews with the average score of 8.3 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 6 Bedrooms Hotel if you want to learn more about this place in London. These details are authentic, as they are provided by our partner, booking.com.

This Hampton By Hilton London Excel in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hampton By Hilton London Excel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Heating
Internet
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Kids' meals
  • Bar
  • Restaurant
  • Wine/Champagne
  • Snack bar
Parking
  • Private Parking
  • Parking
  • Accessible parking
  • Parking on site
Accessibility
  • Lowered sink
  • Bathroom emergency cord
  • Raised toilet
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Fitness center
  • Fitness
General
  • Facilities for disabled guests
  • Air conditioning
  • Designated smoking area
  • Soundproof rooms
  • Family rooms
  • Non-smoking rooms
  • Smoke-free property
  • Elevator
  • Pet friendly
  • Safe
  • Heating
Guest Services
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Daily housekeeping
  • 24-hour front desk
  • Dry cleaning
  • Baggage storage
  • Express check-in/out
  • Business center
  • Pet bowls
Internet
  • Internet
  • Wifi
  • Free Wifi
Security/Safety
  • CCTV in common areas
  • Smoke alarms
  • CCTV outside property
  • Key card access
  • Fire extinguishers
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Contactless check-in/out
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

A credit or debit card authorization is required upon check-in at the hotel from the person(s) staying at the hotel, if the booking is an advance purchase (none refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. if this is not possible, the charge on the original card provided will be refunded, and credit card payment will be requested before room keys are issued, when booking is longer than 4 nights, different policies and additional supplements may apply, any bookings for more than 5 nights can be subject to pre-authorization for the amount of the 1st night of the stay as per hotel`s policy for long stay reservations.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, parking is subject to availability due to limited spaces.

Reviews

Value for money:
8.16
Location:
8.04
Staff:
8.71
Facilities:
8.39
Comfort:
8.58
Cleanliness:
8.68
Sera
Nov 13, 2026 08:00:00 AM
Review Score:   6
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Queen Room
Room Type: Double
Room Size: 20 m2
1 Queen bed(s) Bed
Queen Room

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Heating, Ironing facilities, Air conditioning

Bathroom

Free toiletries, Hairdryer

Living Area

Desk

Bedroom

Cribs
Queen Room - Accessible
Room Type: Double
Room Size: 22 m2
1 Queen bed(s) Bed
Queen Room - Accessible

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Heating, Ironing facilities, Air conditioning

Bathroom

Free toiletries, Hairdryer

Living Area

Desk
Queen Family Room
Room Type: Triple
Room Size: 24 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
Queen Family Room

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Heating, Ironing facilities, Air conditioning

Bathroom

Free toiletries, Hairdryer

Living Area

Desk

Room amenities

Sofa bed

Bedroom

Cribs
Twin Room
Room Type: Double
Room Size: 20 m2
2 Twin bed(s) Bed
Twin Room

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Heating, Ironing facilities, Air conditioning

Bathroom

Free toiletries, Hairdryer

Living Area

Desk
Twin Room - Mobility Access
Room Type: Double
Room Size: 26 m2
2 Twin bed(s) Bed
Twin Room - Mobility Access

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Heating, Ironing facilities, Air conditioning

Bathroom

Free toiletries, Hairdryer

Living Area

Desk
Corner Queen Room
Room Type: Double
Room Size: 21 m2
1 Queen bed(s) Bed
Corner Queen Room

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Heating, Ironing facilities, Air conditioning

Bathroom

Free toiletries, Hairdryer

Living Area

Desk

Bedroom

Cribs

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Custom House hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Custom House hotel starts from $197 per night with includes Parking, Bar, Guest Services, Child Friendly, Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Accessibility, Security/Safety, Wellness Facilities, Business Services, Restaurant, Heating, Internet, Laundry, Pet Friendly, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.